Returns & Refunds Notice You may return a product purchased online to us within 7 (seven) days of delivery of the item for a full refund, replacement or exchange, provided you have the original order confirmation email, and it is in its original condition. You will have to courier the product back to us at your expense. Upon receipt, we will inspect the item and if it is in its original state, we will refund you the value of the product on behalf of our online supplier.
If a product is broken, defect or damaged when you receive it, please notify the Market within 1 (one) working day of receipt. We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will then make arrangements for a replacement to be sent to you at our expense or to refund you in full for the damaged product on behalf of the online supplier.
If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us within 1 (one) working day of receipt and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you at our expense as soon as possible or refund you in full for the item on behalf of the online supplier.
All refunds will be processed into the account of original billing.
For any Returns & Refunds queries please contact the Market:
Email: onlineshop@bryanstonorganicmarket.co.za
Phone: 011 706 3671